Refund and Returns Policy
Last Updated: 24 August 2026
At Scriptify Notebooks, we take pride in providing quality notebooks, planners, stationery products, and customised products. We carefully inspect and pack our products before dispatch.
However, if you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, we are here to help.
Please read the following policy carefully before placing an order on our website.
1. Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been processed, personalised/customised, manufactured specifically for the customer, or handed over to the shipping carrier, cancellation may not be possible.
To request cancellation, contact us as soon as possible at:
Email: support@scriptifynotebooks.com
Phone: +91-9827000466
If cancellation is accepted, the eligible refund will be processed to the original payment method, subject to applicable payment-processing timelines.
2. Return Eligibility
We generally accept returns only in the following circumstances:
The product received is damaged during transit.
The product is defective or has a manufacturing defect.
The wrong product was delivered.
The product received is materially different from the product ordered.
Any other situation where a return or refund is required under applicable law.
A return request must normally be raised within 7 days of delivery.
Products must be returned in their original condition, unused and undamaged, along with the original packaging and any accessories or items supplied with the order.
3. Non-Returnable Products
For hygiene, quality-control, manufacturing, and customisation reasons, the following products are generally not eligible for return or exchange unless they are defective, damaged, incorrect, or otherwise covered by applicable law:
Personalised notebooks
Customised notebooks
Customised diaries
Products containing customer-provided names, photographs, artwork, text, logos, or other personalised information
Made-to-order products
Products manufactured specifically according to a customer’s specifications
Products that have been used, written in, marked, altered, washed, torn, damaged, or otherwise modified by the customer
Products returned without their original packaging where the packaging is necessary to establish the condition of the product
Products damaged due to improper handling, storage, use, or care after delivery
Products returned after the applicable return period
For customised products, customers are responsible for ensuring that all information, spelling, photographs, artwork, names, dates, and other details submitted during the ordering process are correct.
4. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
For damaged shipments, you may be required to provide:
Clear photographs of the outer packaging
Clear photographs of the shipping label
Clear photographs/videos showing the damage
Photographs/videos of the product
Your order number
We strongly recommend recording an unboxing video immediately upon receiving the package, particularly for customised or high-value orders. An unboxing video may assist us in verifying damage or discrepancies.
Failure to provide requested photographs, videos, packaging, or other information may affect our ability to verify and process a claim.
5. Wrong or Defective Product
If you receive an incorrect product or a product with a manufacturing defect, please notify us within 7 days of delivery.
After verification, we may, at our discretion and subject to applicable law:
Replace the product;
Provide a suitable alternative;
Repair the product where reasonably possible; or
Issue an eligible refund.
The resolution will depend on the nature of the issue, product availability, and applicable law.
6. Customised and Personalised Orders
Customised products are created according to the information and specifications provided by the customer.
Once production has started, customised orders generally cannot be cancelled, returned, or exchanged solely because the customer has changed their mind, entered incorrect information, selected the wrong option, or no longer requires the product.
Customers are responsible for reviewing all customisation details before completing the order.
If Scriptify makes an error in producing the customised product, or the customised product arrives damaged or defective, please contact us within the applicable claim period. We will review the matter and provide an appropriate resolution where the claim is verified.
7. Sale and Discounted Products
Products purchased during sales, promotional campaigns, clearance offers, or special discounts are subject to the same return and refund conditions stated in this policy.
A discounted or sale product is not automatically eligible for return merely because it was purchased at a reduced price.
However, applicable remedies for defective, damaged, incorrect, or materially misrepresented products will continue to apply as required by law.
8. Exchanges
We do not generally provide exchanges for:
Change of mind
Wrong size/variant selected by the customer
Incorrect customisation details supplied by the customer
Products that have been used or damaged after delivery
Personalised/customised products
Where an exchange is approved because of a verified defect, damage, wrong product, or other eligible issue, Scriptify will determine the appropriate replacement process based on product availability.
9. Return Shipping
If a return is approved because the product was damaged, defective, incorrect, or materially different from the order, Scriptify may arrange or reimburse reasonable return shipping costs, subject to verification and applicable law.
For returns that are not covered by this policy, the customer may be responsible for applicable return shipping costs.
Customers should not ship products back to us without receiving return instructions from our support team.
10. Refunds
Once a returned product or claim has been reviewed and approved, an eligible refund will be initiated through the applicable payment method.
Refund processing may take additional time depending on the payment gateway, bank, card issuer, or financial institution.
Shipping charges, transaction charges, convenience fees, or other non-refundable charges, where applicable and legally permissible, may not be refundable.
Where only part of an order is eligible for a refund, only the eligible portion will be refunded.
11. Refund Rejection
A return or refund request may be rejected where the product:
Shows signs of use or wear;
Has been damaged after delivery;
Has been altered or modified by the customer;
Has been damaged due to improper handling or storage;
Is missing essential components or packaging required for verification;
Is returned after the applicable return period;
Is a customised/personalised product and the issue is caused by incorrect information supplied by the customer; or
Does not meet the eligibility requirements stated in this policy.
This does not limit any rights or remedies available to consumers under applicable law.
12. Delivery Delays
Delivery timelines provided on the website are estimates and may vary depending on the shipping carrier, destination, weather, operational disruptions, holidays, strikes, natural disasters, government restrictions, or other circumstances beyond our reasonable control.
If an order is delayed, please contact our support team so that we can assist with tracking and resolution.
Where a delay is caused by circumstances beyond our reasonable control, Scriptify will not be responsible for indirect or consequential losses caused by the delay, to the extent permitted by applicable law.
13. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate shipping address, phone number, PIN code, and other required delivery information.
If an order is returned to us because of an incorrect/incomplete address, recipient unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.
For customised products, re-production charges may also apply where the product has already been manufactured specifically for the customer.
14. How to Request a Return or Refund
To request a return, replacement, or refund, contact us at:
Email: support@scriptifynotebooks.com
Phone: +91-9827000466
Please include:
Order number
Customer name
Registered phone number/email
Product name
Reason for the request
Clear photographs/videos where applicable
Our support team may request additional information or evidence before approving a claim.
15. Inspection and Verification
All return, replacement, and refund requests are subject to verification.
Where necessary, Scriptify may inspect the returned product, photographs, videos, packaging, shipping information, order details, and other relevant evidence before determining the appropriate resolution.
Approval of a return request does not automatically guarantee a refund until the returned product or claim has been successfully verified.
16. Fraudulent or Abusive Claims
Scriptify reserves the right to investigate and take appropriate action against suspected fraudulent, abusive, repeated, or misleading return/refund claims.
Where permitted by law, we may refuse future transactions or return requests where there is reasonable evidence of misuse of our return/refund process.
This provision does not affect legitimate consumer rights available under applicable law.
17. Products Lost in Transit
If tracking indicates that an order has been lost in transit, please contact us.
We will coordinate with the relevant shipping partner and investigate the shipment. Depending on the circumstances and applicable law, we may arrange a replacement or eligible refund after the shipment has been investigated.
18. Force Majeure
Scriptify shall not be liable for delays, failures, or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, war, civil disturbances, technical failures, or other extraordinary events.
Where applicable, we will make reasonable efforts to communicate the situation and provide an appropriate solution.
19. Changes to This Policy
Scriptify Notebooks reserves the right to update or modify this Refund and Returns Policy from time to time.
Any changes will be published on this page with an updated effective date.
The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
20. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian laws.
Where applicable law provides a consumer with rights or remedies that are more favourable than this policy, those statutory rights will prevail.
21. Contact Us
For questions regarding refunds, returns, exchanges, replacements, or order-related issues, please contact:
Scriptify Notebooks
Email: support@scriptifynotebooks.com
Phone: +91-9827000466
Address: BARI ROAD, MARKONA, BALESHWAR, ODISHA – 756126, INDIA
We recommend contacting us before sending any product back.
By placing an order on Scriptify Notebooks, you acknowledge that you have read and understood this Refund and Returns Policy and agree to the terms applicable to your purchase, subject to your rights under applicable law.